OVERVIEW

This Shipping and Delivery Policy (“Policy”), together with the Terms, sets forth our policies and procedures relating to the delivery and shipping of products purchased from the Platform. Greenleaf plantain.
We provide shipping and delivery services across India. Our goal is to provide you with the best customer experience by partnering and collaborating with leading logistics providers to process your orders in the best possible way and ensure ensure that you receive a hassle-free experience when receiving the products you ordered. Greenleaf design platform. We use commercially reasonable efforts to ensure that the Products are delivered to you on time.
By agreeing to use the Greenleaf Design Platform and/or purchase products from the Greenleaf Design Platform, you agree to be bound by the terms of this policy without modification. We encourage you to read and understand the terms of this policy each time you visit the Greenleaf Design Platform. If you do not agree to the terms of this policy, you should not use, access or transact on the Greenleaf Design Platform.

SHIPPING AND DELIVERY CONDITIONS

We partner with third party logistics providers to facilitate the shipping and delivery of Products (“Logistics Partners”). You will receive estimated progress on the delivery of purchased products on the Greenleaf design platform. This estimated time will be communicated to the user on the order confirmation page displayed at the time we confirm the order. We will also share details of your order as per dispatch on the email id and/or mobile number provided/registered by you with us. You agree and understand that although we deliver Products to Users through our logistics partners, we reserve the right to transport and deliver the Products ourselves without engaging any logistics partner or any third party service provider.
You agree and understand that while we endeavor to ship and deliver our products throughout India, we may, at our sole discretion, shortlist areas where Used to deliver products. We or our logistics partners do not provide shipping and delivery services to such unserviceable areas and may not be able to process your order on the Greenleaf Design Platform during these times. such case. In the event that we deem an area unusable, we will notify that user when placing an order for a product on the Greenleaf Design Platform. You can also check whether an area is available for delivery from us by entering the PIN for that area into the Greenleaf design platform.
You agree and acknowledge that in order to promptly deliver your purchased products to you, we may request or collect specific information such as name, delivery address, billing address, location, contact details, etc. system, etc. You must ensure that all submitted information you submit to us on the Greenleaf Design Platform is true, complete, accurate and sufficient to determine the actual delivery location. You understand that you will be solely responsible for any failure on our part to deliver purchased products due to your failure to provide correct, complete, complete and accurate information at the time order.

order. It is further clarified that we will not be liable in any way or at any time for your failure to provide accurate and complete information.
We will endeavor to deliver the purchased product to the address you provide within the estimated delivery time notified to you. In case you are not present or available to receive the Products, our Logistics Partner will make up to 3 (three) attempts to deliver the purchased Product(s) to you. If the third delivery attempt is unsuccessful and you are still unavailable, we reserve the right to cancel the order for the purchased products at our sole discretion and return the products to us. We further reserve the right to deduct any shipping and delivery charges incurred by us in processing any refund following such cancellation.
While we will use reasonable endeavors to ensure that purchased products are delivered to you promptly and within the timeframes notified to you, you agree and acknowledge that delivery may be delayed. Postponed due to:

(a) Logistical issues beyond our control;
b) Unsuitable weather conditions;
(c) Political disruption, strikes, layoffs, etc. ;
d) Natural disasters such as floods, earthquakes, etc. ;
(e) Other force majeure cases.
In cases of such delay, we will use our best efforts to notify you by sending a letter to your email address and/or mobile number registered with us. We disclaim any liability that may arise from our failure to notify or notify you of a delay in the delivery of products purchased on the Greenleaf Design Platform. In addition, we will not be required to compensate you for any claims that may arise from delays in shipping, delivery or use of purchased products.
We endeavour to engage Logistic Partners, employees, agents with the highest regard for ethics and integrity; and behave in a fashion that exudes thorough professionalism, competence and good mannerism. You agree and acknowledge that the actions, inactions of delivery individuals are not in our control, and it is not possible for us to monitor and observe each delivery executive. Since we are merely facilitating delivery of a Product purchased by you, we shall not be liable for any acts or omissions on part of our delivery agents, employees, or personnel and/ or the Logistic Partner or their employees, agents, or personnel including deficiency in service, wrong delivery of Product, time taken to deliver the Product, Product package tampering, etc. For the sake of abundant clarity, it is stated that any ill-mannerism, impoliteness, discourtesy or offensiveness shown by our delivery executives or the employees, agents, personnel of the Logistic Partners is beyond our control and any issue arising between you and our delivery executive or an employee, agent, personnel of the Logistic Partner will have to be resolved by the you, independently. You agree and acknowledge that you will not hold us responsible or require us to settle, mediate or resolve any disputes between you and the delivery personnel delivering the Products to you.

Once you place an order on the Greenleaf design platform, we will process the order and deliver the purchased product to our logistics partner. The User will receive a unique tracking identifier once the Purchased Product is delivered to the Logistics Partner, which will enable the User to track the delivery status of the Purchased Product. Users may use the tracking identifier on the Greenleaf Design Platform or the Logistics Partner’s website and/or mobile application to check the status and location of purchased Products and delivery times estimated goods. Our customer service team coordinates with our logistics partners to ensure that products are delivered to you as soon as possible and makes all reasonable efforts to ensure that logistics partners are up to date Track status of purchased products in real time. It should be clarified that we engage third party service providers to deliver the Products and, therefore, we do not guarantee the accuracy or correctness of tracking status and that status may not be consistent. due to delays in updating information and/or other issues. Technical difficulties are beyond our control. We reserve the right to charge or collect shipping fees for products from time to time. Shipping costs may vary depending on Product Value, Product Type, delivery area, payment mechanism, etc. You agree that we are authorized to collect shipping and delivery charges on behalf of the Logistics Partner for the delivery service. provided by Logistics Partners. In the event we charge shipping costs for the delivery of purchased products, we will not refund these shipping costs following any return request you make. However, we may make exceptions and refund shipping charges in the event of a product being defective, damaged, deficient or inaccurate (for reasons attributable to and acceptable to us after verification at our sole discretion) has been placed. You acknowledge and agree that title and risk for all products ordered by you shall pass to you upon delivery of the products purchased.
Returns of purchased Products are facilitated by our Reverse Logistics Partner. Upon receipt of a Product return request on the Greenleaf Design Platform and valid confirmation by us, our Reverse Logistics Partner will contact you to collect the purchased Products from you. We process returns and exchanges of purchased products according to our cancellation, returns and refund policies.
CUSTOMER SERVICE
Any questions or concerns regarding the shipping and delivery of Products under this policy may be directed by you to our customer support team. You can contact using the contact details mentioned below:

Phone:+91
Email:info@greenleafdesign.in